Welcome to BioSerum Labs. These Terms and Conditions ("Terms") govern your access and use of our website https://bioserumlabs.in and our services, including online lab test bookings, home sample collection, and delivery of test reports.

By using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services

BioSerum Labs provides diagnostic testing services including:

• Online test bookings
• Home sample collection (where applicable)
• Report generation and online report access

All services are subject to availability and applicable regulations.

2. User Responsibilities

By using our platform, you agree:

• To provide accurate and complete personal and medical information
• To not misuse, copy, or interfere with the website functionality
• To maintain confidentiality of login credentials (if any)
• That you are at least 18 years of age or using the site under guardian supervision

3. Appointment & Cancellation

• Appointments can be scheduled via the website or by calling our support team.
• Cancellations must be made at least 4 hours in advance for a full refund (if applicable).
• Refunds will be processed in accordance with our refund policy.

4. Home Sample Collection

• Home sample collection is subject to area coverage and technician availability.
• You must ensure availability at the given address during the scheduled time.
• Inaccurate addresses or no-shows may result in rescheduling charges.

5. Payments

• All service charges will be clearly mentioned at the time of booking.
• Payments can be made online or at the time of collection/report delivery (if available).
• Prices are subject to change without prior notice.

6. Report Delivery

• Reports are delivered via email or made available through our website.
• Turnaround time for test results may vary depending on the type of test.
• We strive for accuracy, but diagnostic results should always be reviewed by a certified medical professional.

7. Limitation of Liability

• BioSerum Labs will not be held liable for any delays, errors, or failures due to circumstances beyond our control.
• We are not liable for misinterpretation or misuse of test results.
• We are not responsible for any indirect or consequential loss arising from use of our services.

8. Intellectual Property

All content on this website—including text, graphics, logos, and software—is the property of BioSerum Labs and is protected by copyright laws. Unauthorized use is strictly prohibited.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we handle your data.

10. Third-Party Links

We may provide links to third-party websites for your convenience. We do not endorse or take responsibility for the content or policies of those sites.

11. Modifications to Terms

BioSerum Labs reserves the right to change or update these Terms at any time without prior notice. Continued use of the website or services after changes constitutes your acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Ranchi, Jharkhand.

13. Contact Information