At BioSerum Labs, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://bioserumlabs.in or avail of our services, including test bookings, home sample collections, and lab reports.

1. Information We Collect

1.1 Personal Information

• Full Name
• Contact Number
• Email Address
• Residential Address (for home collection)
• Date of Birth
• Gender
• Medical Test Details

1.2 Technical Information

• IP Address
• Browser Type and Version
• Device Type
• Pages Visited
• Cookies and Usage Data

2. How We Use Your Information

• Book and manage diagnostic tests
• Arrange home sample collection and send reports
• Send booking and report-related notifications
• Provide customer support and respond to inquiries
• Improve our website and services
• Fulfill legal or regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal data. We may share information:

• With medical staff and technicians for test processing
• With regulatory authorities if legally required
• With trusted third-party service providers (e.g., delivery partners) only for service fulfillment

4. Data Security

We ensure the safety of your data using:

• SSL encryption
• Secure hosting infrastructure
• Controlled access and password protection
• Regular data security audits

5. Your Data Rights

You have the right to:

• Request access to your data
• Correct or update your data
• Request deletion of your data
• Withdraw consent (where applicable)

To exercise your rights, contact us at bioserumlabs@gmail.com.

6. Cookies Policy

We use cookies to:

• Improve your browsing experience
• Analyze website traffic and usage

You can control cookie settings via your browser.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

8. Children’s Privacy

We do not knowingly collect data from children under 13. If you believe your child has shared data with us, please notify us immediately.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Us